Returns Exchange and Cancellation Details

General

Should an item arrive damaged, we will immediately reship at no charge to you. Please contact us upon receipt if this is the case and we’ll make arrangements for a replacement product. If it appears that the package was damaged in transit, please photograph to show the contents and packaging then send it us as we’ll need a photo evidence to submit to the shipping provider.
Due to the nature of our products, we cannot accept returns. We will offer replacements or refunds when needed. Please send us a message with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Cancellations

Should you wish to cancel a placed order, for whatever reason, please do so within 24 hours as orders may be already packaged and on their way past that time. Once shipped, refunds will not be given for cancellations, and addresses cannot be changed.
After 24 hours, we will only issue a refund if the order has not been packed. In all cases, once We’ve paid for shipping, the shipping cost is non-refundable.
Should you find that you’re dissatisfied with your purchase, please contact us to explain and we’ll be happy to work with you to find a satisfactory resolution.

Payment Policy

We accept PayPal, credit card, and gift certificate payments.
Sorry, no checks or money orders.
If you wish to cancel or modify an order, please do so as soon as possible as my shipping turnaround can often be same or next day. Once shipped, refunds will not be given for cancellations, and addresses cannot be changed.
Should you find that you’re dissatisfied with your purchase, please contact us to explain and we’ll be happy to work with you to find a satisfactory resolution.

Shipping Policy

Once payment has cleared, I will ship your order within 1-3 business days.
If you require expedited shipping or insurance, please contact me with your request and I will adjust your shipping charge by sending a PayPal money request which must clear before shipment is sent.
The buyer is responsible for shipping insurance.
If Customs charges occur please note that you, the buyer are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 8 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of my hands.

Wholesale

Please direct wholesale enquiries to: lab [!at] greenlaboratorium.com.
And please include a brief description of your retail operation and general interest in Green Laboratorium.

Privacy Policy

All the information collected by us is protected. We do not share your data with third parties.

Disclaimer

Green Laboratorium products are not intended to diagnose, mitigate, prevent, treat, or cure ailments. Please see your qualified health care professional for advice. Any descriptions of products should be considered purely informational. Though it’s uncommon, please consider that certain people may have sensitivities or allergies to some of the essential oils, oils or herbs used. Especially if you have a history of allergies, it’s recommended you perform a skin test before fully indulging. As a general precaution, pregnant or breastfeeding women should be particularly cautious as to what they ingest and expose themselves to as there are many herbs and essential oils that should be wholly avoided during pregnancy. Essential oils are generally quite powerful and can have potentially negative effects on infants, small children and other highly sensitive individuals, so please do not use anything not indicated for infant safety on little ones and take care if you know that you yourself are particularly sensitive. Your health is one of your greatest treasures in this life, please apply general common sense to the use of our or any products.

LAB s.r.o.
Hviezdoslavova 1195/45
974 01 Banská Bystrica
Slovakia

ID: 50644475
TAX ID : 2120412679
VAT: SK2120412679

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